Housing Authority of Baltimore City (HABC)
Task 1: EnergyCAP Application Integration with Housing Property Management System (HPMS): Provided hosting services, Program Support, Account Setup, and Software Development.
Loudoun County Public Schools (LCPS) - Department of Technology Services (DTS)
Task 1: Document LCPS Processes and Assess Maturity Level:
1. Merged AIT & ITS Customer Service/Service Desk Workflow
2. Merged AIT & ITS Asset Lifecycle Management Workflow
3. Merged AIT & ITS Roles and Responsibilities
The documentation effort will also review and assess current processes and develop supporting best practice checklists/tables. This documentation effort will get integrated into an ongoing effort to develop and update the “LCPS Technology Services Operations Guide.”
Assess Process Maturity Level
Conduct an assessment to determine where the LCPS Department of Technology Services is in relation to ITIL best practices.
Comptroller of Maryland - Information Technology Division
Task 1: Disaster Recovery Consulting Services: The purpose of this task is to obtain disaster recovery consulting services to improve the Comptroller’s disaster readiness.
State of Maryland Department of Information Technology
Task 1: Consulting for Business Analysis: Senior PS Business Analyst Tania Johnson.